Refund policy

REFUND POLICY

Returns

We accept returns within 30 days of delivery only if the product arrives defective, damaged, or incorrect. To be eligible for a return, the item must be unused and in the same condition that you received it.

Return Shipping

Customers are responsible for return shipping costs, except in cases where the product arrived damaged, defective, or we sent the wrong item. In these cases, we will cover the return shipping cost.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-14 business days, and a credit will automatically be applied to your original method of payment.

Processing Time

Please note that we work with external suppliers to fulfill orders. Processing times for returns and refunds may vary depending on the supplier's location and processing schedule.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [tu-email@luxalt.com] with photos of the item. We will arrange a replacement or full refund at no cost to you.

Non-Returnable Items

For hygiene reasons, certain items cannot be returned once opened or used. This includes personal care items and intimate products.

Contact Us

If you have any questions about our refund policy, please contact us at (yobustwish@gmail.com)